Frequently Asked Questions

Enter your tracking number on our Track page or in the homepage hero widget. You will see real-time status updates from pickup through delivery.

Use the Get a Quote page or contact us on WhatsApp with origin, destination, weight, and dimensions. We respond with competitive rates for documents, parcels, and cargo.

Go to Register and complete the business profile. Once approved, you get access to better rates, pickup scheduling, and shipment history. E-commerce and FBA sellers are welcome.

Prepmax serves 220+ countries through partners including DHL, FedEx, UPS, Aramex, and more. We handle documents, parcels, e-commerce orders, and specialized cargo worldwide.

Insured delivery options are available on request. Declare the item value when booking so we can recommend the right coverage and documentation for your shipment.